Correction Policy

Correction Policy

1. Our promise

We work hard to get every story right, but we are human, markets move quickly, and mistakes happen. What matters most is what we do next. When TRADE SENSI gets something wrong, we will fix it quickly, tell readers openly and learn from it so it happens less often.

This policy explains how to report an error, how we review reports, how we show corrections and what you can do if you disagree with our decision. It works together with our Editorial Policy.

Our approach rests on four ideas.

• Accuracy over ego. We would rather admit an error than leave a wrong fact in front of readers.
• Speed. The sooner an error is fixed, the less harm it does, especially in financial news.
• Openness. When a mistake matters, readers deserve to see that it was corrected.
• Learning. Every serious error is reviewed so we can improve our process.

2. What counts as an error

We treat the following as errors that need correction.

• Wrong facts or figures: incorrect share prices, index levels, percentages, dates, revenue, profit, ratios, targets or any other number
• Wrong names or titles: a misspelt company name, a wrong designation or a person misidentified
• Misquotes: a quote that is inaccurate or that changes the meaning of what was said
• Missing or misleading context: details left out in a way that gives readers a wrong impression
• Misleading headlines or summaries: headlines that say more, or something different, than the article supports
• Chart and graphic errors: wrong labels, axes, dates or data, or a chart that misrepresents the figures
• Wrong attribution: crediting a statement, report or data to the wrong source
• Outdated information presented as current: facts that have changed and make the article misleading
• Broken or wrong links and embeds that point readers to the wrong source
• Language errors that change meaning: typos or translation errors that confuse or mislead

A difference of opinion, a disagreement with our analysis or a view that a forecast did not come true is not an error. We welcome that feedback, but it does not lead to a correction note. Analysis that was reasonable at the time but later overtaken by events may be updated, not corrected.

3. How to report an error

We make reporting simple.

Email: [corrections email]

Contact form: Use the subject Report an error on our Contact page.

Please include:

1. The link to the article, video, chart or page
2. The exact text or figure you think is wrong
3. What you believe is correct, and a source or document that supports it, if you have one
4. Your name and email, so we can follow up with you (you can ask to stay anonymous in public notes)

You do not have to be a subscriber or reader of long standing to report a mistake. Anyone can. We take reports from readers, companies, analysts, officials and other journalists equally seriously.

If you are reporting a problem with the AI assistant, see section 10.

4. What happens after you report

Here is our process from the moment a report arrives.

Step 1: Acknowledgement

We confirm that we received your report, normally within one working day.

Step 2: Review

A member of the editorial team who did not write the article checks the claim against primary sources, such as exchange data, company filings, regulatory documents and official statements. The original writer is also asked for their sources and notes.

Step 3: Decision

We decide whether the report is correct, partly correct or not correct. For urgent errors, such as a wrong price or a statement that could cause harm, we aim to make this decision within 24 hours. For other reports, we aim to decide within 2 working days. Complex cases that need extra checking may take longer, and we will tell you if so.

Step 4: Action

If we confirm an error, we fix it and, where required, add a correction note (see section 5).

Step 5: Reply

We write back to tell you what we decided and why. If we do not make a change, we explain our reasoning.

5. How we show corrections

Not every fix needs the same treatment. We use three levels, based on how much the error matters.

Level 1: Minor corrections

What they cover: Spelling and typing mistakes, grammar, formatting problems and small errors that do not change the meaning or any important fact.

What we do: We fix them quietly without a note.

Level 2: Factual corrections

What they cover: Errors in numbers, names, dates, quotes, attributions or context that could affect how a reader understands the story.

What we do: We fix the error and add a clear correction note at the top or bottom of the article. The note states the date, what was wrong and what is now correct.

Example note: Correction, [date]: An earlier version of this article said that the company's net profit rose 18 percent in the quarter. The correct figure is 12 percent. The article has been updated.

Level 3: Major corrections

What they cover: Serious errors that change the main point of the story, affect a person's or company's reputation, could mislead readers financially or involve legal concerns.

What we do: We fix the article immediately and display a prominent correction notice at the top. We also correct the story wherever else we shared it, including newsletters and social media, and we inform people directly affected. If the article cannot be saved, we may withdraw it and publish an explanation (see section 8).

Example note: Correction and apology, [date]: This article incorrectly stated that [Company] had defaulted on a loan payment. This was wrong. The company has made all payments on time. We regret the error and have corrected the article.

6. Updates are different from corrections

Markets and stories keep moving. When we add new information to an article because events have developed, that is an update, not a correction. An update note shows the time and what was added.

Example note: Updated, [date, time]: Added the company's response and the closing price.

We will not describe an update as a correction, and we will never use updates to hide a mistake. If an earlier version contained an error, we say so.

7. Errors in live market data and charts

Prices, indices, volumes and other live data on our site come from third party feeds. They can be delayed, interrupted or wrong. If you see a figure that looks different from the official exchange data:

• Please report it through the same channel as any other error, and add the time you noticed it.
• We will check the issue with our data provider and the exchange.
• If the problem is on our side, we will fix it as quickly as possible.
• If a data error affects published articles, we will correct the articles and note it.

For trading decisions, always confirm prices with the official exchange website or your broker. Our data is for information only.

8. When we remove an article

We do not delete articles to hide errors. If something is wrong, we correct it and keep a record. In rare cases, we may unpublish or withdraw an article. This can happen when:

• The story is fundamentally wrong and cannot be fixed with a correction
• It was published in breach of the law or a court order
• It contains private information that was published by mistake and could cause serious harm
• It was found to be plagiarised or fabricated

When we withdraw an article, we leave a note at the original address explaining that it was removed and why, unless the law stops us from giving a reason.

9. Corrections beyond the article page

Errors do not stay in one place, so corrections should not either. When we correct a Level 2 or Level 3 error, we also:

• Update newsletters in later editions with a short correction line
• Correct or reply to social media posts that carried the error
• Fix video titles, descriptions or captions, and pin a correction if needed
• Update search snippets and metadata where we can, so that the wrong information does not stay visible
• Ask partners and websites that republished the content to update it

10. Errors in the AI assistant

Our AI prompt box generates replies automatically, and they can sometimes be inaccurate or outdated. Because these replies are not edited in advance, they are not covered by the correction notes we add to articles.

If you receive a wrong answer, please send us:

• The question you typed and the language you used
• The answer you received, or a screenshot
• The correct information and a source, if you know it

We will review the report, improve the assistant where we can and, if the same wrong information also appears in one of our articles, correct the article. Please remember that AI replies are not investment advice and should be checked against official sources before you act on them.

11. Right of reply and fairness

If an article about your company or you contains a factual error, we want to hear about it. If you believe that an article is unfair, you may send us a response, with supporting documents. We will consider it, and where appropriate we will add your response, an update or a clarification to the article.

A right of reply does not mean we have to remove criticism that is fair and accurate. Our aim is to make sure that the story is right and balanced.

12. If you disagree with our decision

If you feel we have not handled your report properly, you can ask for a second review.

1. Reply to our decision email and write Request for review in the subject.
2. Explain why you think the decision is wrong and add any new evidence.
3. A senior editor who was not part of the first decision will review the matter and reply within 5 working days.
4. The Editor in Chief makes the final decision on whether to correct, update or leave the article as it is.

If your complaint is about personal data or a legal issue, you may also contact our Grievance Officer using the details on the Contact page.

13. Legal takedown and sensitive requests

Some requests are not about accuracy but about legal rights, such as copyright, defamation or privacy. We take these seriously. Please send them to our Grievance Officer as explained on our Contact page. We will acknowledge them within 24 hours and aim to resolve them within 15 days. We may need to seek legal advice, and we may ask you for documents.

We do not remove accurate reporting only because someone finds it uncomfortable or because a company or individual asks us to.

14. Anonymity and privacy of reporters

We protect the identity of people who report errors, unless they allow us to name them. If a correction note credits the reader who found the mistake, we do it only with their permission.

15. Keeping a record and learning from mistakes

We keep an internal log of all Level 2 and Level 3 corrections. It shows the date, the article, the error, the cause and the fix. Every month, the editorial team reviews the log to spot patterns. For example, whether errors come mainly from one type of source, from rushed live coverage, from calculation mistakes or from data feeds.

For serious errors, we hold a short review to find out what went wrong and change our checks so that it is less likely to happen again. Where it helps readers, we publish a short transparency note about what we learned.

We publish a summary of the number of corrections we made, by level, [every quarter / every six months] on this page.

16. Our responsibilities and yours

What we commit to:

• Review every reported error in good faith
• Fix confirmed errors as quickly as possible
• Be open about corrections that matter
• Treat people who report errors with respect
• Not retaliate against anyone who points out a mistake

What we ask of you:

• Be specific about what is wrong and where
• Share evidence where you can
• Remember that disagreement with an opinion is not an error
• Tell us about errors in good faith and without abuse

17. Frequently asked questions

How fast will you fix a mistake I report?

For urgent errors, such as a wrong price or a harmful false statement, we aim to decide within 24 hours. For other reports, we aim to decide within 2 working days. We confirm receipt within one working day.

Will you tell me what you decided?

Yes. We reply to every report with the decision and the reason.

Why do you not add a note for every fix?

Small typing and formatting changes do not affect the meaning of an article, and too many notes make it hard to see the important ones. Corrections that matter always get a visible note.

An article of yours was right when it was published but is now out of date. Is that an error?

Not necessarily. We update articles when important facts change and add an update note. If an article is likely to mislead readers because it is out of date, we may also add a prominent note.

Can you delete an article that mentions me?

We do not delete accurate reporting on request. If an article contains an error, we correct it. If it breaches the law or your privacy rights, please contact our Grievance Officer.

The AI assistant told me something wrong. Whom do I tell?

Please use the corrections email and share the question, the answer and the language. We will review it and improve the tool.

What if I think the correction does not go far enough?

You can ask for a second review by a senior editor, as described in section 12.

Do you accept corrections from companies?

Yes. We accept reports from anyone, including companies and officials. We check every claim independently and will not change an accurate article because a company asks us to.

18. Contact

To report an error or to ask about a correction:

Email: [corrections email]

Address: [Company Name], [Full Address]

Contact page: Contact page

19. In short

• Everyone can report an error, and we review every report.
• We confirm receipt within one working day and aim to decide within two working days, or 24 hours for urgent issues.
• Minor fixes are made quietly. Factual and major corrections carry a clear public note.
• We do not delete or secretly change articles to hide mistakes.
• AI assistant errors are handled separately, and we ask you to report them.
• If you disagree with a decision, you can ask for a second review.

Please also read our Disclaimer, which explains the limits of the information on TRADE SENSI.